Thor Schrock

Last Saturday we received a call in our Lincoln Service Center from a person who was not a Schrock customer. This person was standing at a big box store's computer repair center waiting for the technicians to put her computer back together.

She was having problems getting a picture on her monitor, so she took it back to them for a repair since she had purchased the computer there a couple years ago. After waiting several hours for a diagnosis, the box store technician told her that her Norton Personal Firewall was blocking her monitor from displaying a picture.

While she did not know too much about computer troubleshooting, she thought this diagnosis sounded strange. So she called us and asked Blaze if this diagnosis could possibly be correct.

Sometimes its hard not to laugh at the ridiculous things that come out of this particular bog-box repair center. Once we even had one of their technicians bring his personal computer in to us for a repair. But this diagnosis really took the cake.

Blaze explained that there is no possible way a software firewall could block her monitor from displaying images. He told her she is most likely having problems with a video card or a monitor. She asked for directions to our service center and thanked Blaze for his help.

Who knows if we will see her in her or not, but I think it is a pretty safe bet that she will not be heading back into that big box store repair center again. People need a computer repair center they can trust to accurately diagnose a problem and provide accurate repair advice and pricing. Everyone makes a mistake now and then, but to make up answers as you go along is inexcusable - especially for a company that considers themselves a top-notch computer repair and service player.